Terms of Service

1. Working together

By using SchoolRelay, you're agreeing to these terms. They help us keep the service running smoothly and safely for all school groups. If you don't agree with them, please don't use the site. Accounts are for adults: you must be 18 or older to create one.

2. Your account

Please use accurate information when you sign up. You're responsible for keeping your login secure and for everything that happens on the school pages you manage. We build this for real people helping real schools.

3. Being a good neighbor

SchoolRelay is for school communication. Please don't use it for anything illegal, abusive, or spammy. We reserve the right to remove content or groups that don't follow these community standards.

4. Your content

You own the photos and info you post. By putting them on SchoolRelay, you give us permission to host and display them so your school community can see them. That permission is only for running the service — we don't use your content for anything else, and it ends when you delete the content or your school.

You are responsible for making sure what you publish is yours to publish, and that it follows the law and your school's rules. That matters most with students: be careful posting names, photos, or class lists without the permission your school requires.

5. Copyright complaints

If you think something on SchoolRelay uses your work without permission, email us at [email protected] and we'll look into it. To act on a notice we need five things from you:

(1) what work you say is being infringed; (2) where the infringing material is on our site; (3) how to reach you; (4) a statement that you believe in good faith the use isn't authorized; and (5) a statement, under penalty of perjury, that your notice is accurate and that you own the work or are authorized to act for the owner.

If we remove something of yours and you think we got it wrong, write back and tell us why. That's a counter-notice, and it needs your contact information, identification of what was removed, a statement under penalty of perjury that you believe it was removed by mistake, and your consent to the jurisdiction of the federal court where you live. We'll pass it to the person who complained, and unless they go to court we can put the material back after ten business days.

6. Paying for Pro

The Community plan is free and stays free. Pro costs $99 per year or $12 per month, and you pick which when you upgrade. There's no free trial because you don't need one — the free plan has no time limit, so you can see the whole product before paying anything.

Payments run through Stripe. They handle the card; we never see or store your card number. Pro renews automatically at the end of each term, at the same price, until you cancel. We'll always email a receipt.

If we ever change the price, we'll tell you by email before it takes effect, and the new price only applies from your next renewal. You can cancel before then if you'd rather not.

If a renewal payment fails, we don't cut you off that day. Stripe retries over the following weeks, and your Pro features keep working while it does — a card that expired over the summer shouldn't lock a school out of announcements in the first week of term. If it never goes through, the campus moves to the free plan.

7. Cancelling, and what happens to your stuff

Cancel any time from the Billing tab in your admin dashboard, which takes you to Stripe. No phone call, no retention conversation.

You keep Pro until the end of the period you already paid for. Cancel a month into an annual plan and you have Pro for another eleven months. We don't refund the unused part of a term, and we don't bill you again after you cancel. If something genuinely went wrong — you were charged twice, or billed for something you never used — email us and we'll sort it out properly.

Nothing gets deleted when you move back to the free plan. Your announcements, events, links, and volunteer signups all stay exactly where they are, and your page keeps working. The free plan's limits only apply when you go to add something new: if you're over the limit, you'll need to remove an old item before adding another, or upgrade again. We are never going to delete a school's content because a subscription lapsed.

8. Service availability

We do our best to keep things running, but SchoolRelay is provided "as is" and "as available." We can't promise it will always be error-free, uninterrupted, or perfectly suited to what your school needs, and to the extent the law allows we disclaim the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

In plain terms: we work hard on this and we'll tell you when something breaks, but please don't make SchoolRelay the only place a piece of critical information exists.

9. Respecting the rules

If someone is misusing the service or creating risks for others, we may suspend their access or remove their content. We do this to keep the community safe, and where we reasonably can we'll tell you what happened and give you a chance to fix it first.

You can stop using SchoolRelay whenever you like. Delete your school from the dashboard, or email us to close your account entirely. Our Privacy Policy explains what happens to your data afterwards and how long we keep it.

10. If your content causes a problem

You publish to your own school page, and we can't review it all. So if someone brings a claim against us because of something you posted — a photo you didn't have rights to, a student's details that shouldn't have been public, or anything else that breaks these terms — you agree to cover our reasonable costs in dealing with it, including legal fees. We'll tell you promptly if that ever happens and work with you on it rather than leaving you to find out later.

11. Liability

We are a small team providing a utility for schools, at a price that reflects that. To the extent the law allows, SchoolRelay is not liable for indirect, incidental, special, or consequential damages, or for lost data, lost donations, or lost opportunities arising from your use of the service.

Our total liability to you is capped at whatever you actually paid us in the twelve months before the problem arose — and if you're on the free plan, that is zero, which is also what you paid.

Some states don't allow these kinds of limits. If yours doesn't, the parts that aren't allowed simply don't apply to you, and the rest still stands.

12. Governing law

These terms are governed by the laws of the State of Florida, without regard to its conflict-of-law provisions. Any disputes will be resolved in the courts located in Florida.

13. Updates to these terms

As we grow and add features, we may update these terms. When we do, we'll update the date at the top of this page, and if the change is a significant one we'll email account holders rather than hoping you notice. Continued use of the site after an update means you agree to the new version.

14. We're here to help

If you have any questions about these terms, reach out to us at [email protected]. For information about how we handle your data, see our Privacy Policy.